Hospitality, defined: what the word really means
From a 14th-century word about welcoming strangers to a global industry — and what the two meanings share.
Rosa MarchettiHospitality
Hotels, resorts and short-stay homes read two ways at once: the design of a room, and the occupancy and rate math that keeps doors open.
The TED-Talk Lessons of Great Hospitality
What the most-shared service talks keep saying, and what it means for the buildings that charge by the night.
Peter Almeida
short-term rental occupancy: the number that decides profit or loss
A high nightly rate means little if the calendar sits empty. Here is how occupancy actually works, and what it costs to keep those nights filled.
Rosa Marchetti
How an office tower turns into a hotel, floor by floor
From a Midtown Manhattan filing to a wave of conversions in Nashville, the mechanics of turning desks into guest rooms are more involved than a coat of paint.
Peter Almeida
Lobby scent, and the materials that make memory
Hotels engineer smell as carefully as lighting — signature scents and chosen materials are the parts of a stay guests can't photograph and can't forget.
Rosa Marchetti